FAQ
Everything you need to know about our glass replacement process.
How do I get a quote?
Fast and Frictionless. You can submit a request directly through our website or give us a call. Unlike traditional trades, Installix utilizes modern digital tools to streamline estimation. For standard projects, simply send us photos and rough dimensions, and we can often provide a preliminary estimate within hours. For complex commercial projects, we will dispatch a technician immediately for an on-site measure.
How long does it take?
We operate on "Premium Speed." Emergency & Repairs: We offer same-day response capabilities for urgent commercial board-ups, broken glass, or door hardware failures to secure your property immediately. Standard Installations: Timelines vary by custom manufacturing requirements (e.g., tempered or thermal glass production), but our tech-optimized workflow ensures you are updated at every step and installation happens the moment materials arrive.
Is everything safe?
Absolutely. Installix focuses on constantly improving regulatory compliance and safety standards. We are proud that our partners and team have maintained a zero-accident record and are fully prepared, licensed, and insured for any situation. Whether it is a high-rise commercial repair or a residential install, safety is our baseline.
Do I have to pay for an assessment?
No, estimates are free. To help us secure your business and build our portfolio, we offer complimentary assessments for all standard installations and renovations. We believe in earning your trust through transparency and expertise before you pay a dime. (Note: For after-hours emergency dispatches, standard service rates may apply.)
Is there a warranty?
Yes! We offer a 5-Year Manufacturer's Warranty against seal failure (fogging) on all new thermal units, and a 30-Day Labor Warranty on our installation workmanship.